General FAQ
Refer below for Frequently Asked Questions about our technology upgrade. If you’re a business customer, don’t forget to check out our Business FAQ page for specific information about our business services during the upgrade.
Customer Support
Don’t see your question listed? Feel free to call your local branch or email us at online@libertynational.bank.
During the technology upgrade, our branches will be closed on Saturday, November 9th and Sunday, November 10th per our normal business hours, and our branches will be closed on Monday, November 11th in observance of Veterans Day.
However, our Help Desk hotline (507-825-8283) will be open on Saturday, November 9th from 8:00 am - 5:00 pm, Sunday, November 10th from 12:00 pm - 5:00 pm, and Monday, November 11th from 8:00 am - 5:00 pm to answer any questions you may have during the technology upgrade.
Is my personal data safe during the upgrade?
Yes, your personal data and account information is safe and secure, as always.
Will my funds still be safe and secure?
Yes, your funds are secure and will be throughout the upgrade and after. All Liberty National Bank accounts continue to be insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 per account.
How will I have access my funds?
You may wish to plan ahead for payments, transfers, wires and cash withdrawals prior to the weekend of November 9th-11th. To ensure you have cash available during the upgrade, a Liberty National Debit/ATM card or another source of electronic funds is needed. Also, while you can use your Debit/ATM card during the upgrade, you will not be able to see real-time data on your funds available. To be safe and to be sure you have the funds you need, we request you make any necessary adjustments ahead of time.
Will wire transfers still go through?
Yes. We ask that you plan ahead and request your Wire Transfers before 2pm Friday, November 8th.
Will accounts change?
No. Accounts, balances and history will not change.
Will checks be the same?
Checks will not change, and you can continue to use your existing checks.
Will Direct Deposit be affected?
Direct deposits that you receive, such as social security, will continue to occur without interruption.
What other Electronic Services will be affected?
It is recommended that electronic services like Stop Payment, Travel Notification Forms, Change of Address Forms, Internal Transfers, Debit Card requests, Check Reorders or any items that require electronic processing should be requested prior to 5pm on Friday, November 8th. New requests will be available after the upgrade starting Monday, November 11th after 2pm.
Will my loan payments address change?
No. Please continue to mail all loan payments to:
Liberty National BankWill my loan numbers change?
Loan account numbers will not change.
What changes will be made to my Mortgage and/or Tax Escrow Procedures?
Your mortgage statement will look different after the upgrade but will contain all the information you are used to seeing in your monthly mortgage statement.
What changes will be made to Consumer Loans?
Your statement will look different after the upgrade but will contain all the information you are used to seeing in your monthly loan statement.
Will the Branches be open on Saturday, November 9th?
No, our branches will be closed on Saturday, November 9th per our normal business hours and closed on Monday, November 11th in observance of Veterans Day. We will reopen as usual on Tuesday, November 12th.
Our Help Desk (507-825-8283) will be open on Saturday, November 9th from 8am-5pm, Sunday November 10th from 12-5pm, and Monday November 11th from 8am-5pm to answer any questions you may have.
Will your routing number change?
No. Our routing number will remain the same, and all current payments using these number will continue to function as normal.
Will there be a change to how transactions are posted to my account?
No. Transactions will continue to be posted to your account as they are currently posted.
While we work to upgrade your banking experience, you will not have access to Online and Mobile Banking services beginning November 8th at 5pm. Online and Mobile Banking access will resume by Monday, November 11th by 2pm.
Will online/mobile banking change?
Online/Mobile Banking will be upgraded. Your account will automatically migrate to the new system.
Will logging in be the same?
You will continue to log in to Online Banking by going to our website (www.libertynational.bank) and clicking the Login button.
When you sign in for the first time after the upgrade, you use the same login username. You will need to enroll in two-factor authentication and create a new password.
Will I use the same mobile app?
You will need to delete the old app and install the new app on your phone after Monday, November 11th. Look for our logo in the Apple App Store/Google Play Store. 
Will my linked accounts and scheduled/recurring transfers carry over to the new system?
No, external account transfers you have set up will not migrate to the new system. After the upgrade on Monday, November 11th, please re-establish recurring and scheduled account transfers.
Will my alerts and account notifications carry over to the new system?
Alerts will not be carried over into the new system. You will need to note what Alerts you have set-up, and reestablish these in the new system after Monday, November 11th.
Setting up your alerts is easy. Simply select “Alerts” from the main Online Banking page, then “Alert Options.”
Will I have access to my old statements?
18 months of historical eStatements will be transferred to the new system, but these statements will not be available in the new system until late December or early January. We recommend downloading your eStatements before November 8th if you anticipate needing access to them.
Will my statements change?
You will receive a statement dated November 8 with the transaction activity from our previous system. This will be a paper statement sent to you in the mail.
After that, our statements will have a new look and feel, and you will continue to receive statements via your normal delivery method (mail or eStatement) on your normal statement date.
After the upgrade, Bill Pay will have a new look and feel and allow us to provide you with new services. Bill Pay service will be unavailable from Monday, November 4th through Monday, November 11th at 2pm. Please plan ahead to schedule any bills in advance of this time. All scheduled bills will be paid during this time.
Will my Bill Pay information transfer over to the new system?
Yes, all payees, scheduled payments, and history will transfer over to the new system.
Will bill payments process?
All Bill Pay payments that you set up prior to November 4th will continue to process.
Is the Bill Pay provider changing?
No, our Bill Pay provider will continue to be CheckFree.
Will my Debit/ATM card work?
You will be able to use your Debit/ATM card as normal during and after the upgrade.
Will my PIN Change?
Your PIN will not change.
Will Apple and Samsung Pay work during the conversion weekend?
Yes, you can continue to use these payment services during the conversion weekend.
Will Liberty National Bank ATMs be available?
Liberty National Bank ATMs will be unavailable beginning the evening of Friday, November 8th, but you can continue to use other ATMs, including surcharge-free MoneyPass® ATMs.
- 1st Action Date November 8th by 5:00pm CST: A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
- 2nd Action Date November 13th: This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.